By hiring My Mover, you agree to be bound by the following terms and conditions:

1. Liability of the Carrier

My Mover is liable for physical loss of, or damage to, goods accepted for transportation or storage, subject to the limitations outlined in this Agreement.

2. Exceptions from Liability

a) We are not liable for loss, damage, or delays resulting from Acts of God, riots, strikes, mechanical failure, extreme weather, quarantine, inherent defects in goods, actions of third parties, or lack of proper instructions by the customer.

b) We are not liable for damage to fragile items (e.g., glass, ceramics, mirrors) unless both packed and unpacked by our team.

c) We are not liable for internal damage to electronics unless there is evidence of external physical damage caused by us.

d) We are not liable for missing contents from boxes packed by the customer unless those boxes were inspected and documented by us prior to transport.

3. Valuation and Declared

Value Liability is based on the actual value of goods at the time and place of shipment unless a lower value is declared in writing or otherwise agreed upon before service. It is the customer’s responsibility to declare high-value items in writing prior to the move.

4. Maximum Liability

If an item is lost or damaged beyond repair, My Mover’s maximum liability is limited to $6.00 per pound, calculated based on the item’s weight. We reserve the right to retain damaged items for salvage, at our discretion. For cosmetic damages where an item remains usable (e.g., minor dents or scratches), see Section 31 — Appearance Allowance. My Mover does not provide full replacement value protection. We strongly recommend customers purchase third-party insurance coverage for valuable items.

5. Consignor’s Risk

If it is agreed in advance that an item is transported under the consignor’s risk, and not due to negligence on our part, liability is waived.

6. Notice of Claim

Claims must be submitted in writing within 24 hours of delivery to be considered. Please email claims to info@wearemovers.co. We will acknowledge claims within 7 business days and assess them within a reasonable time thereafter.

7. Articles of Extraordinary Value

We do not accept responsibility for cash, jewelry, antiques, documents, or any item exceeding $1,000 in value without a special agreement in writing.

8. Dangerous Goods

Customers must not include hazardous or flammable goods in their shipment. Shipping such items without disclosure may result in full liability for all related costs, damages, and fines.

9. Payment of Balance Due

All outstanding fees must be paid in full prior to delivery. We accept Visa, MasterCard, e-Transfer, bank drafts, and pre-approved corporate billing. Failure to pay may result in delayed or withheld delivery.

10. Mandatory Packing Policy

Mattresses and box springs must be sealed in plastic. All furniture will be wrapped in professional moving blankets. We reserve the right to refuse to move improperly packed items.

11. Mechanical Condition Policy

We are not liable for internal failure of appliances or electronics unless there is visible external damage caused by us. Electronic items must acclimatize for at least 24 hours when exposed to extreme temperatures.

12. Property Damage Liability

Liability for any damage to property (walls, floors, elevators, etc.) is limited to $500 per location.

13. Particle Board Furniture

All particle board or pressboard furniture is moved strictly at the owner’s risk due to its fragile nature.

14. Prohibited Items

Do not include plants, liquids, batteries, perishables, or live animals in your shipment. These are not covered under any liability and may be refused at pickup.

15. Storage Policy

Storage services, if applicable, are subject to separate terms outlined in our Storage Agreement. Customers are responsible for reviewing both.

16. Cancellation Policy

A $100 + applicable tax administrative fee will be charged for cancellations made after a booking is confirmed.

17. Additional Services

Additional services requested during the move (e.g., furniture disassembly, extra stops) may incur additional charges. These must be approved before service is rendered.

18. Change of Moving Date

You may reschedule your moving date, subject to availability. No rescheduling fee will apply unless outside costs have already been incurred.

19. Dispute Resolution

All claims and disputes shall be governed by and interpreted in accordance with the laws of the Province of Ontario, Canada. If services are rendered by a franchisee, jurisdiction may be transferred to their operating province.

20. Mysterious Disappearance

We are not responsible for items that go missing without clear evidence of theft or mishandling. Customers are encouraged to inventory and photograph valuable items prior to moving day.

21. Flat Rate Pricing Policy

Flat rates are honoured unless the scope of work changes due to:

a) Incorrect or incomplete information provided by the customer, or

b) Additional services required on-site not previously disclosed.

22. Delay and Storage-In-Transit

Delays beyond our control may result in short-term storage charges. We are not responsible for losses caused by weather, mechanical issues, or third-party delays.

23. Third-Party Services

We are not responsible for delays, damages, or issues caused by any third-party service providers (e.g., cleaners, building maintenance, elevator operators).

24. Customer Responsibilities

Customers are responsible for: Being present at both pickup and delivery, unless alternative arrangements are agreed upon Reserving elevators and securing parking as required Informing us in advance of special access requirements (e.g., long carries, stairs, restricted hours)

25. No-Hidden-Items Policy

You must declare all large, heavy, or unusual items (e.g., pianos, safes, gym equipment) in advance. Failure to do so may result in refusal to move the item or additional charges.

26. Parking and Access Fees

You are responsible for all parking tickets, access permits, or towing fees incurred due to lack of reserved or legal parking during service.

27. Force Majeure

We are not liable for failure or delay in performing services due to causes beyond our reasonable control (including but not limited to acts of government, pandemics, strikes, or natural disasters).

28. Right to Refuse Service

We reserve the right to refuse or discontinue service in any environment we deem unsafe, illegal, or abusive to our staff or equipment.

29. Digital and Verbal Agreements

Only signed contracts and written communications (including email confirmations and digital signatures) will be considered legally binding. Verbal agreements are not enforceable.

30. Appearance Allowance

For minor cosmetic damage to items that remain functional, we may offer an appearance allowance of up to $50 per item. This is considered full and final compensation. It is not representative of full replacement value and is non-negotiable.

31. Terms Subject to Change

My Mover reserves the right to amend these Terms & Conditions at any time without prior notice. The most current version will always be available at: www.wearemovers.co

For inquiries or claims, please contact us at: info@wearemovers.co